Initial website forms are designed to collect only the information needed to understand and route an enquiry: name, phone/WhatsApp, city, service needed, brief requirement, urgency and consent.
Do not send passwords, PINs, OTPs, banking login details or unnecessary sensitive documents through an initial website form.
Enquiry information may be used to respond to the request, clarify the scope, assign follow-up, maintain a business record of the enquiry and improve lead handling. It is not collected for sale to third parties.
Where a matter genuinely requires a third-party professional, platform or specialist, relevant information should only be shared after the scope and need are clear. Clients should be told when information is being routed outside UrbanLink.
Information should be retained only for as long as reasonably necessary for enquiry handling, service records and applicable legal or recordkeeping obligations. A person may contact UrbanLink through the website regarding correction or deletion requests, subject to legitimate recordkeeping requirements.
Analytics or marketing tools should be enabled only after their configuration and privacy implications have been reviewed. This policy should be updated when new tracking, advertising, CRM or third-party tools are introduced.